GARDEN11 SUPPORT
Garden11 Support
Need a hand? We are here to help.
FREQUENTLY ASKED QUESTIONS
Frequently asked questions
How do I use Daily Thought?
Open Daily Thought from the home screen or the Me tab. Read a thought, save your favorites, create wallpapers, and set reminders or home screen widgets on supported devices.
If reminders are not arriving, check that notifications are allowed for Garden11 in your device settings and that a reminder time is set in the app.
How do I talk with Rara or explore cards?
Open an AI or card exploration feature from the home screen. Write down your question, follow the prompts to choose cards, and read the interpretation. You can ask follow-up questions to explore your feelings further.
How do I manage or cancel my subscription?
On your iPhone, open Settings → your name (Apple Account) → Subscriptions, then select Garden11. Deleting the app or your Garden11 account does not automatically cancel your subscription.
View subscription and refund help →How do I restore purchases on a new phone?
Use the Apple Account you purchased with and sign in to your original Garden11 account. Open the membership / AI benefits page, tap Restore Purchases, and follow the prompts.
Consumable top-up packs cannot be restored through Apple. If your benefits are still missing, contact us with your Garden ID, purchase date, and order information.
How do I delete my account?
Open Settings → Account & Security → Delete Account. Read the information and submit your request. A 7-day cooling-off period follows; you can withdraw the request on the same screen during this period.
Read the account deletion instructions →What if something will not load or my benefits are missing?
Check your connection, update the app, and reopen it. If the issue continues, contact us with your Garden ID, device model, operating system and app versions, the time of the issue, and a screenshot. Hide any sensitive information in screenshots.
SUBSCRIPTIONS & REFUNDS
Subscriptions & refunds
Prices, billing periods, benefits, and renewal terms are shown on the purchase page and Apple confirmation screen. Manage subscriptions billed by Apple through your Apple Account.
Refund approval is determined by Apple. For orders paid through another provider, contact us using the details below.
ACCOUNT & DATA
Account deletion
- In the app, open Settings → Account & Security.
- Select Delete Account, read what will happen, and confirm your request.
- You can withdraw your request on the same screen during the 7-day cooling-off period.
Once the cooling-off period ends and processing is complete, your account details and data not required to be retained by law will be deleted or anonymized and cannot be recovered. Cancel any Apple auto-renewing subscription separately before deleting your account.
If you cannot sign in, add MagicGarden11 on WeChat and say that you want to delete your Garden11 account. Include your Garden ID, sign-in method, and information needed to verify account ownership.
Full account deletion policy (Chinese) →CONTACT US
Contact us
For app questions, order support, or feedback.
Search for this ID in WeChat and add us. You can also reach us in the app under Me → Customer Service.
Include your Garden ID and a description of the issue. Do not send passwords, SMS verification codes, or bank card details.